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Terms and Conditions


This page contains information regarding terms and conditions for the use of 


This website is provided and operated by SI Medical Ltd, a UK Registered company: SI Medical Ltd. Old Southend Rd, Howe Green,Essex, CM2 8UT. Company registration number is 04604593 


If you have any questions regarding this website then please contact us at the above address or via our email address which is


By using this website, or by submitting data online to SI Medical Ltd, you (“the Client”) have agreed to the Terms and Conditions (“Conditions”) of use with SI Medical Ltd (“The Claydon Clinic”) who provide their service (“the Service”) on this website ( Please do not use this site if you do not agree to all of the Terms and Conditions of this agreement.

 References to “website”, means the The Claydon Clinic’s website, and all products and services and associated websites and terms which are a part of or can be accessed via this website

By agreeing to these terms and conditions you also agree to the terms set out in the Privacy Policy. Our Privacy policy is also displayed on our website.


SI Medical Ltd reserves the right to amend the Terms and Conditions, including any service we provide, at any time without notice. 

Access to and use of this website is permitted and licensed subject to the terms and conditions set out below. 


It is your responsibility to regularly check and to ensure compliance with these terms. We will not be liable if for any reason our site is unavailable at any time or for any period or if our site has restricted access for whatever reason at any time.  


We aim to update our site regularly, and may change the content at any time. We may suspend , reduce or stop access to services. Any of the material on our site may be out of date and are at no obligation to keep it updated. 


SI Medical Ltd provides you with access to fully qualified chartered physiotherapists for the purpose of delivering physiotherapy services via video consulting.

Due to the nature of the fact that  during video consultations the physiotherapists are not in direct contact with the Clients, the Service cannot meet the needs of every Client. The Claydon Clinic will endeavour to provide online advice based on the information supplied by you and as a result of additional questions asked by the physiotherapist. Online physiotherapy management/advice can never be as comprehensive as a face-to-face appointment with a Chartered Physiotherapist. Medical information provided by in the absence of  face to face consultation with one of our physiotherapists , must be considered as an educational service only. The information should not be relied upon as a medical consultation.We will do our best to provide you with information that will help you make your own health care decisions.


By agreeing to our terms and conditions you have consented to an online appointment.

The contractual agreement for treatment is between the specific physiotherapist undertaking your physiotherapy session and you. SI Medical Ltd cannot be held liable for any claim arising from the outcome of that physiotherapy session. Physiotherapist employed by The Claydon Clinic are fully insured through the Chartered Society of Physiotherapists.     


SI Medical Ltd may review and change this legal notice at any time by updating this web page. You should check the website regularly to review the current legal notice.

Services provided by SI Medical Ltd via this website are solely for those who access this website from the United Kingdom.


These conditions are governed by English Law. If any part of these conditions is deemed unlawful or for any reason unenforceable then that part will not affect the validity and enforceability of the remaining parts.





These are the terms on which We will accept bookings for appointments made via the site. You are responsible and must ensure that the booking details on any booking and as entered onto the site are complete and accurate before you submit the booking. If a mistake has been made please correct this as soon as possible or email for help. 

Acceptance of any booking will  only take place when you receive a confirmation email from


SI Medical Ltd can exclude any person from using its services.


SI Medical Ltd cannot guarantee that all the services will always be accessible. 


Charges for the Services will be made clear at the time of booking. Our prices may change at any time, but price changes will not affect bookings already confirmed. Payment is made in advance at the time of booking. If the terms of bookings change then the terms will also remain the same for confirmed bookings. 


Your rights to cancel or reschedule your appointment are specified in your booking confirmation, the cancellation policy applies. In order to qualify for a refund, cancellations must be received within 24hours of your appointment. Should cancellations be received within 24 hours your booking will unfortunately still be charged at the full rate. 

If there is any problem with the Services provided through our website please contact us as soon as possible through the website or email us at


This website is protected by copyright. It is published by SI Medical Ltd and may not be reproduced other than when downloaded for private use only. We welcome any queries, comments or requests you may have regarding these terms and conditions. Please do not hesitate to contact us at or write to us at The Claydon Clinic, Old Southend Rd, Howe Green, Chelmsford, CM2 7TB.

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